Terms of Service

Last updated: [29/09/26]

These Terms of Service apply to consultations, ongoing coaching, online and in-person seminars and workshops provided by Auvactive (“we”, “us”, “our”).

1. Our services

Auvactive provides active-lifestyle coaching, training guidance, consultations and educational workshops. Our services are designed to support sustainable movement, fitness habits and adaptable exercise options.

We are not doctors, physiotherapists, registered dietitians or other healthcare professionals. Our services do not provide medical diagnosis, treatment, rehabilitation or emergency care.

2. Your responsibilities

You must provide accurate and relevant information about your health, injuries, limitations and current activity where this is needed for your coaching.

You are responsible for seeking advice from an appropriate healthcare professional before starting or changing exercise where you have pain, injury, a medical condition, are pregnant, or have concerns about your ability to exercise safely.

You must stop any activity that causes pain, dizziness, shortness of breath, discomfort or concern, and seek appropriate medical advice.

3. Booking and payment

The price, duration and inclusions of a service will be shown before booking or confirmed in writing.

Payment is due [IN FULL AT BOOKING / AS AGREED IN YOUR INVOICE].

Bookings are confirmed only once payment has been received, unless we agree otherwise in writing.

4. Rescheduling and cancellation

You may reschedule or cancel a consultation by giving at least [24/48] hours’ notice. Where adequate notice is given, we will offer a rescheduled session or refund in line with the policy stated at booking.

Sessions cancelled with less than [24/48] hours’ notice, or missed without notice, may be charged in full. We may waive this in exceptional circumstances at our discretion.

For workshops and seminars, cancellation and rescheduling terms will be agreed in the written proposal or invoice.

Nothing in these Terms limits any statutory consumer rights you may have.

5. Cooling-off rights

Where UK consumer cancellation rights apply to a distance booking, you may have a 14-day cancellation period. If you ask us to begin providing a service during that period, you may be required to pay for services supplied before cancellation. Once a service has been fully performed following your express request, your cancellation right may end.

6. Injury-aware coaching

Any exercise adaptations or alternatives offered by Auvactive are coaching guidance only. They are not a substitute for assessment, diagnosis or treatment by a qualified healthcare professional.

Where appropriate, we may suggest that you seek medical, physiotherapy or other professional advice before continuing training.

7. Workshops and seminars

Workshop content is educational and general in nature. Organisations booking a workshop are responsible for ensuring attendees understand that individual medical concerns require individual professional advice.

8. Intellectual property

All Auvactive materials, programmes, documents, presentations and resources remain our intellectual property unless agreed otherwise in writing. You may use materials for your own personal or internal organisational use only and may not copy, resell, share or reproduce them commercially without permission.

9. Liability

We will provide services with reasonable care and skill. To the extent permitted by law, Auvactive is not liable for loss or injury arising from a client’s failure to follow safety guidance, disclose relevant information, seek appropriate medical advice, or exercise within their own safe limits.

Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited.

10. Privacy

We handle personal information in accordance with our Privacy Policy. By submitting health or injury-related information, you confirm that you have read the Privacy Policy and provide the requested explicit consent.

11. Changes to these Terms

We may update these Terms from time to time. The version published on our website at the time of booking will apply unless we notify you otherwise.

12. Contact and governing law

For questions, contact hello@auvactive.com.

These Terms are governed by the laws of [ENGLAND AND WALES / INSERT APPLICABLE JURISDICTION], and the courts of that jurisdiction will have exclusive jurisdiction, subject to any mandatory consumer-protection rights that apply where you live.