Privacy Policy

Last updated: [DATE]

Auvactive (“we”, “us”, “our”) is the trading name of Auvctiv, registered in United Kingdom under registration number [NUMBER, IF APPLICABLE].

We provide online and in-person active-lifestyle coaching, consultations and workshops.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit auvactive.com, contact us, book a service or complete client onboarding.

Information we collect

We may collect:

  • Your name, email address, phone number and enquiry details.

  • Booking, payment and transaction information. Payments are processed by Stripe; we do not store your full card details.

  • Information you choose to provide about your goals, activity levels, availability, movement background, injuries or physical limitations.

  • Website and technical information, such as device, browser, IP address and usage data, where collected through cookies or analytics tools.

How we use your information

We use personal information to:

  • Respond to enquiries and provide consultations, coaching, workshops and onboarding.

  • Process bookings and payments.

  • Tailor coaching guidance to the goals, schedule and relevant movement information you choose to share.

  • Communicate about booked services, changes and support.

  • Improve our website and services.

  • Meet legal, accounting and record-keeping obligations.

  • Send marketing communications only where you have opted in or where we are otherwise legally permitted to do so.

Health and movement information

Information about injuries, physical limitations and health may be treated as special-category personal data. We only ask for information relevant to providing safe, appropriate coaching support.

By submitting health or injury-related information through our onboarding form, you explicitly consent to Auvactive using that information for the purpose of assessing and adapting your coaching support. You may withdraw consent at any time by contacting us at hello@auvactive.com. Withdrawal will not affect processing already carried out, but may mean we cannot safely continue to provide certain coaching services.

Auvactive does not provide medical diagnosis, treatment or rehabilitation.

Our legal bases

We process your personal information:

  • To perform a contract with you or take steps at your request before entering into one.

  • To meet legal obligations.

  • For our legitimate interests in operating, improving and protecting our business, where these interests do not override your rights.

  • With your consent, including explicit consent for health-related information and optional marketing.

Who we share information with

We may share information only where necessary with trusted service providers, including:

  • Hostinger, which hosts our website and forms.

  • Stripe, which processes payments.

    .

  • Professional advisers, regulators or authorities where legally required.

We do not sell your personal information.

International transfers

Our providers may process information outside the country where you live. Where required, we take appropriate steps to ensure personal information is protected in line with applicable data-protection law.

How long we keep information

We keep information only for as long as reasonably necessary:

  • Enquiries: [12 MONTHS].

  • Client coaching records: 12 MONTHS.

  • Payment and tax records: for the period required by applicable law.

  • Marketing preferences: until you unsubscribe or withdraw consent.

Your rights

Depending on applicable law, you may have the right to request access to, correction of, deletion of, restriction of or objection to our use of your information. You may also request data portability and withdraw consent at any time.

To make a request, email hello@auvactive.com. If you are in the UK, you may also complain to the Information Commissioner’s Office.

Cookies

Our website may use essential cookies needed for it to function and, where enabled, analytics or marketing cookies. You can manage cookies through your browser settings. We will update this policy if we add non-essential analytics or advertising cookies.

Contact

For privacy questions or requests, contact:

Auvactive
Email: hello@auvactive.com
Business address: [Auvactive LLC]